Easy-Refer is committed to providing a seamless experience for businesses using our referral platform. This Refund and Dispute Policy outlines eligibility for refunds, dispute resolution processes, and fraud prevention measures.
By using Easy-Refer, you agree to abide by this policy and all applicable payment processor terms. If you have any questions, contact [email protected].
Refund Eligibility:
Non-Refundable:
Refund Request Process: Email [email protected] within 14 days of the charge with:
Businesses are charged $1 per verified referral visit.
Refund Eligibility:
Non-Refundable:
Dispute Submission: Must be submitted within 30 days with transaction details and supporting evidence.
SMS fees (via Twilio or equivalent API) are usage-based and non-refundable, except for:
Non-Refundable:
For charge disputes, email [email protected] with:
Acknowledgment: We will acknowledge disputes within 2 business days.
Investigation: Cases are typically resolved within 10 business days, complex cases may take up to 30 days.
Final Decision: If approved, refunds are processed within 7 business days. If denied, a detailed explanation will be provided.
Easy-Refer actively monitors transactions for fraudulent activity. Refunds will not be issued if fraud, abuse, or misuse is detected. Violations include:
Chargebacks: If a chargeback is initiated without first attempting resolution with us, we reserve the right to suspend or terminate the account.
Easy-Refer complies with Stripe, Paddle, Verifone, Lemon Squeezy, and other payment processor policies. Refunds are subject to their terms, and disputes must be handled per their guidelines.
Easy-Refer reserves the right to modify this policy at any time. Updates will be communicated via email or dashboard notifications. Continued use of our platform constitutes acceptance of these terms.
Email: [email protected]